This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ivyhillinteriors.com

We may change and update this policy to ensure transparency and compliance in order to inform you of all your rights relating to your personal data.

 

 

Personal Information: What information do we collect and why?

 

 

When you visit the site, to ensure your experience is as effective as possible, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

This information forms an important part of the operation of our site and enables us to develop and improve as we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

 

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address and contact details.

 

This information allows us to get your order out to you, let you know when it is coming and prevent fraud. If you clicked the tick box to subscribe to our newsletters when checking out, you will be included in our newsletter campaigns and receive occasional emails including information on new products, collections and special offers. You can stop these emails at any time by:

 

- Contacting us by email at interiorsbyivyhill@gmail.com


 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

 

Cookies Policy

 

 

A cookie is a small file which asks permission to be placed on your computer's hard drive when you visit certain websites. We use a number of different cookies, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another.

Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. You can choose to accept or decline cookies. Declining may prevent you from taking full advantage of the website.

 

The four main types of cookies we use are:

- Site functionality Cookie

- Website Analytic Cookie

- Personalisation Cookie

- Segmentation and Targeting Cookie

 

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work.

 

Functional cookies remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. The functional cookies we use include:

- User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

- Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

- Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

- User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

 

Reporting and analytics cookies are used to collect information about how you use our website and how often. We are dedicated to user experience and use this to help us improve and develop our website. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

- First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve browsing experience.

- Third party analytics cookies - We also use Google Analytics and Compass to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website.  You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here.

 

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalised service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. 

 

Social and Content cookies are placed by many social media plugins (for example the Facebook 'like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

 

Facebook - We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media.

 

Remarketing

If you have accepted our cookies, one of the tools we use to keep you as up to date as possible with new products, new collections and special offers is targeted adverts. You will see these adverts on other websites (and sometimes on apps) across the internet.

They will include products and promotions that we think you will be interested in. This is based on information we hold about you; what you have previously viewed or clicked on and/or purchased from us previously. We obtain this information via web beacons, pixels, tags, cookies or by services that are offered by websites and social media networks.

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at interiorsbyivyhill@gmail.com

 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service


Payment

Full payment is required at the time the order is placed. You can pay through our payment processor or any other payment methods which we may have agreed.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our site. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases.

We will only give your personal information to third parties where the law either requires or allows us to do so.

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Social Media

By interacting with us on social media (liking, following, tagging, commenting), you are consenting and allowing us to interact with you. 

From this interaction, we may collect data that will help enhance your experience with us in the future. By interacting with us, you are consenting that we can use images or comments royalty free without limitation.

If you are unhappy with us sharing your comments or images, please email us to interiorsbyivyhill@gmail.com to let us know.

 

Security

We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed o protect your personal information.

To prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL)

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We hold your information until you no longer hold an account with us or until you specify that you no longer want us to hear from us (email us to interiorsbyivyhill@gmail.com).

 

Age of consent

By using this site (www.ivyhillinteriors.com), you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We do not intentionally collect the data of anyone under the age of consent on our website. If you are the parent/ guardian and believe your child has provided us with Personal Information, please contact us at interiorsbyivyhill@gmail.com.

 

Your right 
If you are a European resident, you have the right to access Personal Information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us: interiorsbyivyhill@gmail.com

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Events outside our control

We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

this means, strikes, lock-outs or other industrial action, civil commotion, riot, terrorist attack (or threat), war (or threat) or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

 

Changes

We may update this privacy policy at any time, in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please review it frequently. 


 

Contact information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or simply want more information, please contact us by e-mail at interiorsbyivyhill@gmail.com